Last Updated: September 23, 2022
Linden Research, Inc. and its affiliates (collectively “Linden Lab”, “we”, “us”, “our”) respect the privacy of its online visitors and users of its websites, apps, products and services, including communication services, (collectively, the “Services”).
We recognize the importance of protecting information collected from our users and have adopted this Privacy Policy to inform you about how we gather, use, store, disclose, and otherwise process your information, including personal information (also known as personal data), in conjunction with your access and use of our Services. Please read this Privacy Policy carefully to understand our views and practices regarding your personal information and how we will treat it. You can click on any of the following headers for more information or read the full policy.
We collect two types of information – “personal information” and “anonymous information” – which we may use to create a third type of information, “aggregate information”.
Information You Provide
We collect the information which you provide us which may include:
Information We Collect Automatically
When using our Services, in addition to the information you provide us, there is also some information we may collect automatically that identifies you or the device you are using to access the Service, such as your computer, or mobile device. Generally, this information relates to your use of the Services and your preferences, such as the types of Services you view or engage with, the features you use, the actions you take, the people or accounts you interact with, and the time, frequency and duration of your activities. In addition, we may also collect location information when you use the Services, including geolocation information or your internet protocol (IP) address.
For more information on this, please see our Cookies Policy.
Information We Receive From Third Parties
We generally do not receive any information from third parties that specifically identifies you. However, we may receive limited information from a business partner or service provider if you became a user of our Services through the use of theirs. For example, if you learn of our Services through a joint campaign with a business partner, the business partner may inform us of this connection.
Sensitive or Special Category Data
We generally do not actively seek any sensitive or special category data from you, but we may be exposed to it pursuant to your use of the Services. For example, if when using our chat functions or other communication services, you choose to discuss your political views, sexual orientation or other sensitive or special category data, this will be collected by us as with any other information in the communications. If you would not like this information to be accessible by us, we encourage you not to disclose it through the use of the Services or otherwise.
Linden Lab may use your personal information, subject to and at all times in compliance with applicable laws and your choices and controls, for the following purposes:
We will not share your personal information with any third party except in limited circumstances and where permitted by applicable law, including:
Some of our Services, such as Second Life, are made available to young adults and children over the age of 16. In accordance with the law, a child is considered anyone below the age of 18. We recognize the need to provide further privacy protections with respect to personal information that we may collect from young adults and children through our Services.
If you are a young adult or child accessing our Services, or a parent or guardian of a child accessing our Services, please review our Young Adult’s Privacy Policy which includes information specifically related to young adults and children, and their personal information. Please note this Privacy Policy is not intended to be directed towards young adults and children over 16 but can be read as supplementing certain information in the Young Adult’s Privacy Policy.
CCPA
If you are a California resident in accordance with the California Consumer Privacy Act (CCPA), the following information applies to you.
Personal Information We May Collect
During the past twelve (12) months, we may have collected the following categories of personal information about you:
Why We Collect Personal Information and How We Use It
The purposes for which we collect and use your personal information (described in detail above) depends on how you engage with us and our Services. The table below lists the purposes for which we may collect and use your personal information:
Sources of Personal Information
We collect or receive your personal information from the following sources:
We may also combine your personal information from the Services with the categories of sources listed above.
Disclosure of Personal Information
The categories of third parties to whom we disclose personal information about you depends on, among other things, our relationship or interaction with you. During the past twelve (12) months, we have disclosed your personal information for our business purposes described above to the following categories of third parties:
Your Rights
The CCPA grants certain rights to California residents, namely:
If you wish to exercise any of these rights, please see section “Your Controls, Rights and Choices” for email and postal details.
Sale of Personal Information
We do not sell personal information.
Other U.S. State Privacy Laws and Requirements
In addition to the information provided throughout this Privacy Policy, there are certain other pieces of information we are required by law in the EU and UK to provide you.
Controller
The controller of your personal information is Linden Research, Inc. of 945 Battery Street San Francisco, CA 94111.
Your Rights
For information on the rights exercisable by EU or UK individuals, and details on how to exercise them, please see section “Your Controls, Rights and Choices”.
In addition to those listed below, EU and UK individuals also have the right, at any time, to submit a complaint to a data protection authority. We would however appreciate the opportunity to resolve your issue before you do this.
International Transfers
As an organisation operating globally, we may be required to transfer your personal information to countries other than that from which it was collected. Whenever your personal information is transferred, stored or processed by us, we will take reasonable steps to safeguard the privacy of your personal information in accordance with applicable law. In particular, when transferring personal information from the EU or UK, we will either only transfer your personal information to a country which has been deemed by the European Commission or the UK data protection authority, the Information Commissioner’s Office, to be adequate or we will ensure the following appropriate measures are in place so your personal information is treated by the recipients in a way that is equivalent to, and which respects, the EU and UK laws on data protection and your rights as an EU or UK data subject. These include:
Where necessary, we may also further supplement the EU Clauses and/or UK Clauses with additional measures specific to a relevant transfer, such as increased security. If you require further information about either the EU Clauses or the UK Clauses, or the other protective measures in place, please contact us using the details provided in section “Comments and Questions”.
Lawful Basis for Processing
We will only collect, use, process and store your personal information where we have a valid lawful basis. Our lawful bases include:
Retention
We will only retain your personal information for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal information for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you. For example, we retain your personal information while each of your accounts is in existence or as needed to provide you with Services.
To determine the appropriate retention period for personal information, we consider the amount, nature and sensitivity of the personal information, the potential risk of harm from unauthorised use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.
In certain jurisdictions, we will need your explicit consent to obtain, process and share your personal information. All such processing will be carried out in line with this Privacy Policy. To the extent required, your use of the Services will be deemed your explicit consent to obtain, process and share your personal information. If you do not wish to provide us such consent, you should cease using the Services immediately and contact us using the contact details provided in section “Comments and Questions”.
If you are located in a country outside of the U.S., the EU or the UK and have any questions about how we process your personal information, or regarding whether you have any rights with regards to your information, please contact us using the contact details provided in section “Comments and Questions”.
Right to Access and Control your Personal Information
In certain circumstances, you may have the right to:
To exercise one of the above rights, please contact us at the postal address below or by emailing privacy@lindenlab.com
Linden Lab
Attention: Privacy
8605 Santa Monica Blvd, PMB 59201
West Hollywood, California 90069
You can submit a request on your own behalf or on behalf of someone else. If you are acting on someone else’s behalf, we will need to verify your authority to do so.
We will consider your request in accordance with applicable laws. We may need to request specific information from you to help us confirm your identity and ensure your right to exercise the right. This is a security measure to ensure that personal information is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within the timeframe required by applicable law. Occasionally it could take us longer than this if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
Account Closure
You may close your account by contacting us at privacy@lindenlab.com. If you choose to close your Linden Lab account, we may retain information for a limited period for the purposes set out in this Privacy Policy, at all times to the extent permitted at law.
Advertising Choices
We participate in ad and/or affiliate networks operated by various third-party companies. We and these third-party companies may collect and use certain information about you and your visits to our Services to help serve advertising that is relevant to your interests. If you would like to learn more about these specialized advertising technologies, the Network Advertising Initiative offers useful information about Internet advertising companies, including information about how to opt-out of certain information collection.
For more information on how to opt-out of receiving internet-based advertising, please visit:
On many mobile devices, you can control interest-based advertising through your device’s settings. These options can include resetting your device’s advertising ID or selecting “Limit Ad Tracking” (for iOS devices) or “Opt out of Ads Personalization” (for Android devices) in your device settings.
Ad choices settings and options will vary depending on your browser and device settings, and this is not an exhaustive list. Please note that your opt-out choices will only apply to the specific browser or device from which you opt out. We encourage you to explore your device and browser settings to better understand your choices.
Push Notifications
When you use any of our Services that send push notifications or offers to your mobile device, you can change your preferences at any time through the settings on your mobile device.
Precise Location
You can withdraw consent for our collection, use, and transfer of precise location information by adjusting the location settings on your device.
We implement technical, physical and organizational security safeguards designed to protect your personal information, from loss, misuse and unauthorized access and disclosure. In addition, we limit access to your personal information to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal information on our instructions, and they are subject to a duty of confidentiality.
We regularly monitor our systems for possible vulnerabilities and attacks. However, given the nature of electronic communications and information processing technologies, we cannot guarantee the security or safety of any information that is sent to us, transmitted through the Internet or stored on our systems. There is no guarantee that information may not be accessed, disclosed, altered, or destroyed by breach by others of any of our physical, technical, or organizational safeguards. We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.
We operate globally and may transfer your personal information to other Linden Lab companies or third parties in locations around the world for the purposes described in this Privacy Policy. When we do this, we take reasonable steps to ensure an appropriate level of protection for your information, in compliance with applicable law.
If you are located in the EU or the UK, please see the section above titled “Additional Information for Individuals Located in the EU or the UK”.
Our Services may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our Services, we encourage you to read the privacy policy of every website you visit.
We keep our Privacy Policy and practices under review and this Policy was last updated on the date given above. From time to time, we may change this Privacy Policy to accommodate new technologies, industry practices, regulatory requirements or for other purposes. Any changes to this Policy will be posted online and we will provide notice to you through our Services if these changes are material and, where required by applicable law, we will obtain your consent. If you object to any changes, you may close your account.
If you have a comment or question about this Privacy Policy or our privacy practices, please send an e-mail to
or write to us at:
Linden Lab
Attention: Privacy
8605 Santa Monica Blvd, PMB 59201
West Hollywood, California 90069